Terms and Conditions
- SUBJECT
Art. 1 These terms and conditions are intended to regulate the relationship between TEHRA Ltd. Sofia, 1 Burel Street, UIC 831909855, hereinafter referred to as the SUPPLIER of the service, and the users, hereinafter referred to as the RECIPIENT.
The order placed by the Recipient on the Supplier’s website is considered a purchase agreement.
- SUPPLIER INFORMATION
Art. 2 Information pursuant to the Electronic Commerce Act and Consumer Protection Act:
- Supplier name: TEHRA Ltd.
- Registered office and management address: Sofia 1408, 1 Burel Street
- Business address: Sofia 1408, 1 Burel Street
- Contact details: Sofia; e-mail: office@tehra.com; tel.: +359 2 9634064
- Registration in public registers: UIC 831909855
- VAT registration number: BG831909855
III. ONLINE ORDER CHARACTERISTICS
Art. 3 The Online Order service is available at www.tehra.com, through which users enter into purchase and delivery agreements for electronically offered goods, including the following:
- To make electronic statements regarding the conclusion or execution of contracts through Online Order via the interface of the HOUSEHOLD PRODUCTS page, accessible on the internet;
- To conclude purchase and delivery agreements for goods offered electronically
- To make payments for orders placed electronically, according to the payment methods described on the website
- To receive information about new products offered by the company electronically
Art. 4 The Supplier delivers the goods and guarantees Users’ rights provided by law, within the framework of good faith, accepted practices, and consumer or commercial law criteria and conditions
Art. 5 (1) Users enter into purchase agreements for goods offered by the company electronically through the Supplier’s interface, accessible on its website www.tehra.com.
(2) Under the purchase agreement concluded with Users, the Supplier is obligated to deliver to the User the goods selected through the interface.
(3) Users pay the Supplier compensation for delivered goods according to the specified conditions and these terms and conditions. The compensation, depending on and supplemented by the delivery method, amounts to the price announced by the Supplier on the website or quoted by phone and approved by the User.
(4) The goods are delivered to the User by the Supplier, according to the conditions stated in these terms and conditions.
(5) The delivery cost is determined separately from the price of goods.
Art. 6 The User and Supplier agree that all statements between them regarding purchase and sale can be made electronically or by phone.
- USING ONLINE ORDER
Art. 7 (1) To place an Online Order for concluding a purchase agreement for goods, the User must enter the required data to submit an order.
(2) The Supplier confirms the order and delivery cost to the User by phone call or email.
(3) When placing an online order, the User is obligated to provide true and current data.
- TECHNICAL STEPS FOR CONCLUDING A PURCHASE AGREEMENT
Art. 8 (1) Users use the Supplier’s website interface to conclude purchases through Online Order.
(2) The purchase agreement can be concluded in Bulgarian and English
(3) The agreement between the User and Supplier consists of these terms and conditions.
(4) For concluding a purchase agreement, the Supplier notifies the Recipient to confirm the order via email or phone call.
(5) The Supplier delivers the goods to the address provided by the Recipient in the contact form (address, phone)
Art. 9 A purchase agreement is concluded through the following procedure:
(1) Entering the Online Order system – HOUSEHOLD PRODUCTS section
(2) Selecting product(s) from the product range
(3) Completing the order form by entering data
(4) Selecting payment method and timing
(5) Confirming the order
- USERS
Art. 10 (1) The main characteristics of goods offered by the Supplier are specified in each product’s profile on the website.
(2) The price of goods including all taxes is determined by the Supplier in each product’s profile on the website.
(3) The cost of delivery, which is not included in the price of goods, is determined by the Supplier and provided as information to the User via email or phone call.
(4) The method of payment, delivery, and contract execution is determined in these terms and conditions, as well as the information on the website.
(5) The information provided in this article is current at the time of its display on the website www.tehra.com
(6) The Supplier indicates the delivery cost of the requested goods before delivery.
Art. 15 (1) The delivery period of the goods and its starting point begins after order confirmation and is individual.
(2) In case of exercising the right to withdraw from the contract, the Supplier bears the costs of returning the goods.
Art. 16 The Supplier delivers and hands over the goods to the User within the period specified when concluding the contract.
Art. 17 The User has the right to verify the conformity of delivered goods with those ordered at the time of delivery. In case of irregularity, they should notify the supplier immediately.
- PERSONAL DATA PROTECTION
Art. 18 The Supplier takes measures to protect personal data in accordance with the General Data Protection Regulation (GDPR), effective from 25.05.2018. For more information regarding personal data protection policies, you can find it in the Privacy Policy.
- AMENDMENT AND ACCESS TO TERMS AND CONDITIONS
Art. 19 These terms and conditions may be amended by the Supplier, which will be updated on the website.